[AWSReInventPartnerSessions2024] KONE’s Digital Transformation: Achieving Excellence with PwC and AWS (MAM232)
Lecturer
Ben Lingwood directs cloud and data engineering initiatives at PwC, leading efforts to modernize enterprise systems through scalable, cost-effective solutions. Based in London, Ben has driven numerous digital transformations, emphasizing native cloud services for enhanced efficiency. Lulu Zhang heads technology and services at KONE, overseeing global operations and digital strategies to support the company’s extensive elevator and escalator networks.
Abstract
This scholarly inquiry assesses KONE’s strategic shift to AWS for data integrations in enterprise applications, facilitated by PwC’s delivery of over two hundred technical integrations amid an SAP transformation. It evaluates the contextual business imperatives, methodological designs for seamless data flows, and implications for cost reduction, customer insights, and innovation in urban mobility solutions.
Business Imperatives and Solution Design
KONE, a Finnish leader in elevators and escalators, transports two billion people daily, necessitating robust data management for maintenance and innovation. Business challenges included cost reduction to benefit the bottom line and clients, alongside gaining insights into product usage for preemptive maintenance and enhancements.
PwC adopted a backward-working approach, starting from ambitions to devise solutions. This led to a scalable, cost-effective data movement layer using native AWS services, replacing expensive middleware. Patterns like event-driven architectures and persistent stores optimized for velocity and cost.
Implementation and Operational Outcomes
Over two hundred integrations supported SAP transformations, capturing payloads for predictive queries. DynamoDB enabled high-velocity lookups, reducing lag and expenses. The layer underpins AI models for maintenance and financial analysis, aligning with data-driven visions.
In conclusion, this collaboration demonstrates how native services streamline operations, fostering innovation and efficiency.